Key Projects & Highlights
1. Internal Joint Commission Remediation Plan
Role: Lead Project Manager
Timeline: August 9, 2024 – September 18, 2024
Overview:
Led a cross-functional team to address findings from a critical healthcare accreditation body. Completed the remediation plan over two weeks ahead of schedule, ensuring compliance and reinforcing the organization’s commitment to high-quality care.
Key Contributions:
- Centralized project hub creation for streamlined collaboration
- Weekly meetings to keep teams aligned
- Coordinated updates to policies and procedures
Impact: Successfully delivered on time, ensuring the organization’s continued accreditation and demonstrating a commitment to operational excellence.
2. Large Fortune 500 E-commerce Company Launch Implementation
Role: Lead Project Manager
Timeline: July 2024
Overview:
Led the launch of a partnership with a REDACTED (a major global e-commerce and cloud computing company), bringing a new solution to over 825,000 users. Managed the project from start to finish, navigating complexities and ensuring all deadlines were met on time.
Key Contributions:
- Coordinated cross-functional teams
- Mitigated 5 risks with a 2 week resolution timeline
- Maintained clear communication across all parties
- Delivered solution on time, ensuring smooth user adoption
Impact: Successfully expanded the company’s reach and user base while ensuring seamless execution and high client satisfaction.
3. Health Insurance Provider & Benefits Management Company Implementation
Role: Lead Project Manager
Timeline: August 2023 – September 2023
Overview:
Managed the successful implementation of two key healthcare partnerships with large health insurance providers, ensuring timely deliverables and smooth collaboration with multiple stakeholders.
Key Contributions:
- Prepared comprehensive documentation ahead of meetings
- Facilitated cross-functional collaboration
- Navigated security and quality program approvals
Impact: Enhanced the company’s standing with major health plans, ensuring continued growth and partnership success.
4. Complex Implementation for Strategic client
Role: Project Manager
Timeline: August 2023
Overview:
Successfully led a project implementation, demonstrating flexibility and exceptional problem-solving under pressure.
Key Contributions:
- Adapted to changing conditions with ease
- Maintained effective communication and collaboration
- Met all milestones without a formal agreement in place
Impact: Demonstrated resilience and leadership in navigating challenges, ensuring project success despite difficult circumstances.
5. Cross-Functional Collaboration for Large Partnership
Role: Project Manager
Timeline: Ongoing
Overview:
Worked closely with the operations and care teams to navigate ERISA, claims billing, and the finalization of an expansion partnership, addressing key regulatory and operational issues.
Key Contributions:
- Led cross-functional team meetings
- Coordinated resources to ensure all areas were covered
- Delivered consistent updates to stakeholders
Impact: Secured a successful partnership expansion, strengthening the organization’s position in the healthcare space.
6. Security and Quality Program Approval for Large Healthcare Provider
Role: Project Manager
Timeline: September 2023
Overview:
Led the security and quality program approval process for a REDACTED (a national healthcare provider), addressing key compliance requirements and ensuring the partnership moved forward.
Key Contributions:
- Collaborated with security and compliance teams
- Ensured clear communication with leadership
- Addressed and resolved any concerns promptly
Impact: Successful approval, contributing to the organization’s growth and credibility in the healthcare industry.
7. Internal Requirements Gathering Process Creation
Role: Project Manager
Timeline: 2024
Overview:
Developed and led the internal requirements gathering process for supporting teams. Focused on streamlining the way internal teams capture and clarify requirements to ensure smooth communication and project success across departments.
Key Contributions:
- Worked closely with internal stakeholders to define the process
- Created clear documentation and templates for efficient requirements capture
- Ensured all internal teams had a structured framework to work from
Impact: Created a standardized approach to internal requirements gathering, improving cross-departmental collaboration and reducing project delays.
8. Regulatory Compliance for Healthcare Partners
Role: Lead Project Manager
Timeline: 2024
Overview:
Led the regulatory compliance efforts for key healthcare partnerships, ensuring that all documentation and processes met regulatory standards.
Key Contributions:
- Coordinated with compliance teams
- Created documentation that satisfied regulatory requirements
- Maintained strong communication with external partners
Impact: Ensured the organization’s partnerships remained compliant, preventing potential delays or issues with regulatory bodies.
8. Website Creation for AbiTogunde.com
Role: Project Manager, Lead Developer, Designer
Timeline: 2023-2024
Overview:
I independently developed AbiTogunde.com, a professional website that showcases my technology project management and consulting services. This website serves as both a portfolio and a business development tool, allowing potential clients to learn more about my expertise and contact me directly for collaborations.
Key Contributions:
- Design:
- Took full ownership of the website design process, creating wireframes, selecting color schemes, and ensuring the overall layout was aligned with my personal brand.
- Designed the website’s user interface to be visually appealing while ensuring a seamless user experience, which included making the website mobile-responsive for easy access across devices.
- Crafted the website’s branding, logo, and typography to match the professional, innovative image I want to portray in the technology consulting industry.
- Planning:
- Developed a project plan that outlined all tasks, milestones, and deadlines, ensuring the website was delivered on time.
- Conducted research on website design best practices, user navigation trends, and SEO strategies to ensure the site was optimized for both user engagement and search engine visibility.
- Determined the structure and content needed for the site, ensuring it would effectively showcase my skills, portfolio, and services.
- Development:
- Managed all aspects of web development, using a website builder platform to code and integrate content, ensuring the website was functional and visually aligned with the design.
- Integrated essential features such as a portfolio section, client testimonials, a blog, and an easy-to-navigate contact form, all of which contribute to a streamlined user experience.
- Optimized the website for SEO, using best practices to increase the site’s visibility and ranking on search engines. This included writing SEO-friendly content, using relevant keywords, and optimizing page load speed.
- Content Creation:
- Wrote all the website content, including service descriptions, portfolio summaries, and blog posts, carefully aligning the tone with my professional persona.
- Added relevant client testimonials to further establish credibility and trust with potential clients.
Impact:
- By designing, planning, and developing the website independently, I was able to create a fully functional platform that serves as a central hub for my consulting services.
- The website has significantly increased client engagement, leading to more inquiries and business development opportunities.
- It has enhanced my credibility as a professional in the field, helping me stand out in the competitive technology consulting market.
- The project showcased my ability to independently manage all aspects of a digital project, from design to execution, demonstrating my versatility as both a project manager and a business owner.
9. Building InstantAnswer AI (InstantAnswerAI.com)
Role: Founder, Lead Project Manager, Product Manager
Timeline: 2024 – Present
Overview:
I am currently building InstantAnswer AI, an innovative AI-powered voice agent answering service designed to streamline customer interactions and support businesses by offering automated, intelligent, real-time responses. I am managing all aspects of this project, from concept to launch, while hiring developers solely to support the backend build. I lead the project management for every other aspect of the company’s launch and operational setup.
Key Contributions:
- Company Foundation:
- I define the vision and mission for InstantAnswer AI, focusing on leveraging AI to improve customer service efficiency for businesses.
- I am developing a comprehensive business plan, including market research, competitive analysis, and target customer profiles, to ensure the product’s success in the market.
- Product Development & Planning:
- I spearhead the product development lifecycle from ideation to prototype and final product design.
- I am creating user stories and requirements for the AI-powered voice agent system, ensuring alignment with user needs and business goals.
- I define the product roadmap and prioritize features based on business value and customer needs.
- Project Management:
- I manage every aspect of the project, from establishing timelines and setting milestones to overseeing execution. I ensure the project stays on track by managing budgets, risks, and resources, and by coordinating with stakeholders.
- I develop a detailed project plan with timelines, ensuring tasks are completed on time, and regularly check in with the developers to maintain alignment.
- I lead regular check-ins and sprint reviews, tracking the progress of tasks and aligning them with the overall project goals.
- Team Coordination & Outsourcing:
- I have hired developers specifically to handle the backend build of the AI system, carefully vetting candidates to ensure they have the technical expertise needed for the job.
- I lead the coordination of the backend build with a strong focus on quality assurance, scalability, and integration with existing systems.
- I delegate tasks as needed while ensuring that the overall product vision and user experience remain consistent throughout development.
- Branding & Marketing Strategy:
- I define the brand identity for InstantAnswer AI, creating a compelling value proposition and messaging that resonates with businesses seeking customer service automation.
- I am launching initial marketing campaigns, including website creation, social media engagement, and outreach to potential partners to build awareness of the service.
Impact:
- InstantAnswer AI is positioned to revolutionize the customer service industry by providing businesses with a cost-effective, AI-driven solution that enhances customer satisfaction.
- The company is in active development, and I am working towards a launch later in 2024.
- As the sole project manager, I am demonstrating my ability to manage a tech startup from the ground up, overseeing everything from product development to team management and marketing.
- This project reflects my entrepreneurial spirit and showcases my ability to create and launch a business independently while managing all facets of its operations.
- My collaboration with developers ensures a smooth backend build, while my project management skills keep the company on track toward the goal of creating a groundbreaking AI product.
Some kind words from individuals i’ve worked with:
FROM A CLIENT AT A FORTUNE 500 ENTERPRICE – NAME REDACTED:
“Hi Abi, REDACTED is taking this one from here, but I just wanted to take a moment and say a HUGE THANK YOU to you, Abi! You have been an absolute godsend throughout this process. I will, of course, fill out any survey coming our way, but I just wanted to say that you have been spectacular to work with, and I’m going to miss it, quite frankly 😊
One thing that especially stands out to me is that you know your business inside and out!!! I have had experiences where implementation leaders required deferring to experts more often than not, which can sometimes slow progress. Every step of the way, I have been extremely impressed with your ability to represent your company’s perspective on virtually any topic…while still wisely discerning when to pull in SMEs – almost always without us asking and simply in anticipation of when a deeper dive may be warranted. This has led to quicker answers, smoother progress, and more fruitful meetings across every workstream. I also appreciate so much how customer obsessed you have been, while still always pushing to keep everything on track. You have navigated the ambiguity of REDACTED without even blinking, which isn’t even easy for the people who work here. Thank you for your steady, expert leadership all along the way!! Happy Launch Day and thanks for everything, Abi!!!”
From Peer Feedback (3/8/24):
Abi is incredibly collaborative and is always a shoulder to tap on when you need to understand how a process should go. Way to go Abi!
She is a wonderfully positive person to work with no matter the question. So important these days. It doesn’t matter how big or small the request is, Abi will help you get the answer and always with a positive attitude and smile. She is always open and willing to discuss changes or a new approach to doing something. Being able to reach out to her for assistance in any way has helped to make my job easier.
From Colleague (7/1/24, Project launch):
I have to give the biggest shout out to everyone who supported the launch. I would be lying if I didn’t say I’m a little emotional today. Blood, sweat and tears! Tremendous effort from the start of the sales process through the contracting and implementation. A very special shout out to Abi. You have been the absolute best partner to work with throughout this process. You led this implementation with confidence, grace, clear direction, assertiveness, and organization. The team knew they were in great hands every step of the way. As of today, 825,414 new people have access to the help they may need, we should all be so proud of that!!!
From Peer (9/15/23):
Sharing a few shout outs here for Friday. There’s been a LOT of movement on the team towards launching our new partners REDACTED & REDACTED. Abi has received multiple compliments from our counterparts at these large organizations and health plans on how organized, on time for deliverables, and seamless we are to work with! First impression is everything with partners and she’s gone above and beyond for REDACTED and REDACTED. Thank you Abi, you’re a rockstar to work with.
We also had a large call regarding security and quality program approval from their committee (fingers crossed). Abi, REDACTED, and REDACTED ensured confidence in our answers and received good initial feedback. Great job!
From Colleague (8/18/23):
I wanted to send a note of heartfelt thanks to Abi, REDACTED NAMES (I am sure I am missing some folks) for all the help and support developing and closing new business. Abi has been absolutely amazing working through a very complex and coordinated implementation as we work to finalize a partnership contract. She impresses me daily with her organization, attention to detail, and the patience of 10 saints!
From Peer (5/15/23):
Thanks to Abi for your assistance with evidence gathering and attending interviews with the auditors. Your departmental assistance and expertise were key in getting this across the line. We couldn’t have done it without you and your teams.
From Peer (5/15/23):
I just wanted to reach out Abi and share that I now feel sorry for other departments/stakeholders because you have demonstrated the power of great project management. You are now the benchmark I expect to see from others and let’s just say…. everyone could take some lessons from you!!
#belikeAbi is going to be my new hashtag when other departments are asking for feedback on what they can do better. 😉
From Peer (5/2/23):
2nd shoutout to Abi for digging in with REDACTED and being creative in finding solutions that work for the team and REDACTED. Below is a direct email of kudos and thanks for the work she is doing from the REDACTED team.
From Peer (9/20/23):
Abi is hands down the BEST PM I have worked with in my career as well as one hell of a tap dancer managing a very complex implementation without a contract for a month.
From Peer (9/20/23):
Abi, you continue to amaze with your ability to manage multiple priorities while keeping everything running smoothly. You lead with poise and professionalism, making you a standout project manager in every sense of the word.
From Peer:
“Abi has been a superstar connector across the entire organization. She keeps everyone informed, politely and respectfully holds accountability and has instituted countless top notch communication standards such as notion pages, the right slack channels and requirements documentation. In her position, she needs to really understand the end to end business from sales to engineering and she is able to connect the pieces and bring the right people together. And results results! Not only do we see her superstar status but she’s received many unsolicited emails from clients (including amazon) commending her professionalism and prowess for execution. we are so lucky to have you abi!”
From peers
- “Absolutely over the top execution”
- “Goes above and beyond like ive never seen done before. Her patience,skills, organization and expertise with clients is the best in the business.”
- “Abi epitomizes REDACTED core values – all of them. Its rare to meet someone so incredibly talented and hard working, while displaying, ALL of REDACTED core values on a daily basis. We are just so lucky to have her here at REDACTED”
- “just want to share that i absolutely adore collaborating w you! you’re so organized, quick to translate between difficult parties, and i always feel any problem can be solved when youre leading charge”
- I just wanted to take a moment to really recognize how much your hard work, thoroughness, and organization mean to these launches. Honestly, without your efforts, things would be way more chaotic. You truly make everything run so much smoother, and that doesn’t go unnoticed. You’re a total rockstar, and it’s been such a pleasure working with you on all these projects! Wishing you and your family a wonderful holiday season—you absolutely deserve it
- “She is a wonderfully positive person to work with no matter the question. So important these days. It doesn’t matter how big or small the request is, Abi will help you get the answer and always with a positive attitude and smile. She is always open and willing to discuss changes or a new approach to doing something. Being able to reach out to her for assistance in any way has helped to make my job easier.
Contact Me
Interested in working together? Reach out to discuss how I can help your team achieve its project goals with precision, organization, and expert leadership.