I’m Abi Togunde, and I’m here to help your business with reliable virtual assistant, customer service, and technical support. With over 11 years of experience, I’m dedicated to making your work easier and your customers happier.
Why Choose Me?
Experienced: I have over a decade of experience in customer service, technical support, and project management. I know what it takes to keep things running smoothly.
Customer-Focused: I believe in treating customers well. I’m here to make sure their questions get answered and their problems get solved quickly.
Tech-Savvy: From handling support tickets to setting up technical solutions, I have the skills to deal with a variety of technical challenges.
Flexible & Reliable: Working remotely, I can fit into your schedule, whether you need help during busy times or after hours.
Clear Communication: I explain things in simple terms, making it easy for everyone to understand, whether I’m talking to customers or your team.
Services Offered
Virtual Assistant Support:
- Admin Tasks: Managing emails, setting appointments, organizing calendars, and keeping files in order.
- Data Entry: Keeping your records accurate and up-to-date.
- Research: Doing market research, writing reports, and gathering info to help you make decisions.
- Project Help: Assisting with planning and tracking projects to ensure they get done on time.
Customer Service Support:
- Customer Inquiries: Answering questions and resolving complaints via phone, email, or chat.
- Order Management: Processing orders, tracking shipments, and ensuring timely delivery.
- Follow-Up Calls: Checking in with customers to ensure they’re satisfied and likely to return.
Technical Support Services:
- Tech Support: Providing expert technical assistance for your products and services, resolving issues quickly and efficiently.
- System Setup: Assisting with the setup and configuration of your technical systems and tools.
- Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, and network connections.
- Documentation: Creating clear and concise user guides, FAQs, and troubleshooting manuals for your products.
- Training: Offering training sessions for your team on new software and technical tools to ensure smooth operations.
Why Work With Me?
Proven Success: I’ve managed customer support and technical support for big companies and always strive for high satisfaction rates and timely project completion.
Tailored Solutions: Every business is different. I customize my services to fit your specific needs.
Professional & Friendly: I maintain a professional yet friendly approach, ensuring positive interactions with your customers and team.
Let’s Connect!
Ready to improve your business with reliable virtual assistant, customer service, and technical support? Let’s talk about how I can help you reach your goals.